How it works
Everything flows in.
Nothing goes out without you.
Reviews from 60+ platforms arrive in one inbox. AI drafts the reply. You approve it. That's the whole loop.
14 days. No credit card required. Cancel from your dashboard, anytime.
Step 1
Works with the tools you already use
Two paths in. Both end in the same place.
One-click connect
If your review platform or booking system is on the integration list, connect in a single click. Recensify pulls new reviews automatically.
Works with any CRM
If your booking system sends a thank-you email after a sale or appointment, which nearly all of them do, add your unique Recensify BCC address to that email. That is the entire setup.
If your booking system is not on the integration list, you are still fully set up. Any software that sends an email can trigger a review request.
Works with any system
Send a POST request with your customer's email and campaign ID the moment a job closes. If your system supports webhooks or can run a script, that is the entire setup.
"campaign_id": "camp_abc123"
"delay_days": 1
Compatible with Zapier, Make, n8n, and direct API calls. Full documentation and SDKs available in your account.
Step 2
One ask. Right timing. Never twice.
After a customer's appointment or purchase, Recensify sends a single review request via email or SMS. You choose the delay: 1 day, 2 days, or 3 days after the transaction. The request goes to every customer.
If a customer already left a review on that platform, the request stops automatically.
Right now, unhappy customers are more likely to leave a review unprompted than happy ones. Asking everyone shifts that ratio. Most customers who had a good experience are simply waiting to be asked.
Step 3
No more checking five platforms before your coffee
Every review from every connected platform arrives in one inbox, sorted by newest first, filtered by platform or star rating if you need it. You get a notification the moment a new review lands. Nothing goes unread.
Google, TripAdvisor, Booking.com, Booksy, Just Eat, Yelp. All in one place.
Step 4
A draft is waiting before you finish reading the review
When a review arrives, Recensify drafts a reply immediately. The draft is written for your vertical — clinic replies never reference patient details, auto shop replies never admit liability, hotel replies match the tone of hospitality. If the review is in German, the draft replies in German.
The draft is a starting point, not a final answer. Edit it, rewrite it, or approve it as-is. Either way, nothing sends until you say so.
"Outstanding service from start to finish. The team went above and beyond to make sure everything was perfect. Cannot recommend highly enough."
Thank you so much, Sarah — this genuinely made our day! It means everything to hear that the team's effort came through, and we will make sure everyone knows you said so. Reviews like yours are exactly why we do what we do. We really hope to see you again very soon, and thank you for taking the time to share your experience.
How the AI adapts to your business type
Guest complained about noise from an adjacent room.
Draft acknowledges the stay, addresses the specific concern, and invites the guest back — no deflection, no excuses.
5-star review naming the stylist by name.
Draft thanks the customer by name, passes the compliment to the stylist, keeps the warmth without being generic.
Patient complained about a long wait time.
Draft responds to the concern without referencing any patient detail — HIPAA-safe by default.
Customer disputing a repair charge in a 1-star review.
Draft acknowledges the concern and invites a direct conversation — without admitting fault or liability.
Step 5
You are the last step before anything goes public
Tap to approve, or edit first — the choice is always yours. Recensify sends the reply directly to the platform. No copy-pasting. No logging in to Google or TripAdvisor.
The AI never publishes on your behalf. Every reply requires your confirmation. This is not optional and cannot be switched off.
Results
See what's moving, week by week
Your dashboard shows what matters without requiring you to calculate anything.
FAQ
Questions we get asked.
What if my booking software isn't on the integration list?
Use the BCC method. If your booking system sends a thank-you email after a sale or appointment — and almost all of them do — you add your unique Recensify BCC address to that email. Recensify receives a copy and triggers the review request after your chosen delay. No API access needed, no developer required.
Can Recensify publish a reply without my approval?
No. Every reply requires your manual confirmation before it sends. There is no auto-publish mode and no setting to enable it. The AI drafts, you approve. That is the entire flow and it cannot be changed.
Does Recensify handle reviews in languages other than English?
Yes. If a review arrives in German, Dutch, French, or Spanish, Recensify drafts the reply in the same language. You can edit or approve the draft as normal. The platform detection and language matching are automatic.
Won't sending review requests to everyone result in more bad reviews?
The data shows the opposite. Unhappy customers are already more likely to leave a review unprompted than happy ones. Asking everyone normalises the ratio. Customers with good experiences are simply waiting to be asked — most of them never think to leave a review unless they receive a prompt. A single, well-timed request dramatically increases positive reviews without meaningfully increasing negative ones.
Is this compliant with Google's review policies?
Yes. Recensify sends requests to all customers equally, with no filtering by sentiment. Google's policy prohibits incentivising reviews and cherry-picking who receives review requests. Recensify does neither. The request goes to every customer from the connected booking system, regardless of whether Recensify predicts a positive or negative outcome.
Can Recensify generate fake reviews?
No. Recensify sends review requests to real customers from your booking system and drafts replies to reviews that real customers have already left. It has no ability to create, post, or simulate reviews on any platform. Fake reviews violate platform terms and consumer protection law in most markets.
Can I still reply manually from Google or TripAdvisor directly?
Yes. Recensify does not lock you out of any platform. You can reply directly from Google Business Profile, TripAdvisor, or any other platform at any time. Recensify is an additional layer, not a replacement for your existing access.
Set up in 30 minutes. Cancel from your dashboard, anytime.
Connect your platforms, send your first review request, and see a reply draft — all before the free trial ends.
14 days free. No credit card required. Cancel from your dashboard, anytime.