Every tool your reviews need.
Collect more reviews, reply faster, understand what customers are saying, and show off the proof — without switching between five different apps.
No credit card. No demo call. Cancel any time.
Get more reviews — from the customers who are already happy.
Three ways to ask, each designed for a different moment in the customer journey.
Review request campaigns
Send personalised email or SMS review requests to your customer list. Campaigns track open rates, click rates, and opt-outs so you know what's working and what isn't.
- Email and SMS delivery from your own address or number
- Open rate, click rate, and opt-out tracking per campaign
- Schedule in advance or send immediately
- Segment by location or customer list
Feedback forms
A branded, multi-step funnel you share via link, QR code, or embed. Happy customers get routed to a public review platform. Unhappy customers submit private feedback — their frustration stays off Google and lands in your inbox instead.
- Configurable threshold: set the star rating that routes to public or private
- Rating styles: stars, emoji, thumbs, or numeric scale
- AI-assisted follow-up questions for richer private feedback
- GIF and branding customisation — looks like you, not us
- Each step customisable: title, description, review sites shown
How was your experience?
QR codes
Generate print-ready QR codes in seconds. Put them on your counter, receipt, table card, or packaging. Each scan is tracked so you know which placement actually converts.
- Multiple styles: Standard, Modern, Elegant, Minimal
- Download PNG or SVG — both print-ready at any size
- Google-logo and platform-branded variants
- Custom design builder for full brand control
- Per-code scan and attempt analytics
Reply to every review, without spending your morning on it.
AI drafts the reply. You approve or edit. Nothing publishes without your say.
Review inbox
Every review from every platform in one chronological list. No more opening five tabs before breakfast. Filter by platform, star rating, response status, or date range. Export the lot to CSV when you need it.
- 60+ platforms aggregated into one feed
- Filter by platform, rating, date, response status, or tag
- Flag reviews that need attention
- Add reviews manually or import from CSV
- Export to CSV for your own analysis
"Outstanding service, will definitely return…"
"Great stay overall, rooms were very clean…"
"Expected more from a place at this price…"
AI reply drafts
When a review arrives, Recensify drafts a context-aware reply in your brand voice. You read it, approve it, and it publishes. Edit if you want — but most drafts go out as-is. Nothing ever publishes without your explicit approval.
- Draft generated instantly on every new review
- Tone matches your brand voice, set once in settings
- Approve in two taps from any device
- Edit before publishing — always your words in the end
- Human-in-the-loop: nothing publishes automatically
"Incredible experience from start to finish. The team went above and beyond."
— Maria L.Thank you so much, Maria — this truly made our day! We can't wait to welcome you back soon.
Auto-reply rules
For reviews that don't need a personal touch — a 5-star rating with no text, for example — set a rule and let it handle itself. The right review gets a warm thank-you. You never see it unless you want to.
- Trigger by star rating, platform, review content, or keyword
- Set a response template or let AI write one per review
- Runs silently — review activity log shows everything
- Override or pause any rule at any time
If rating = 5 and no review text → auto-publish thank-you
If platform = Google and rating ≥ 4 → auto-publish
If received Sat–Sun → queue for Monday 9am
AI Insights
Your reviews contain more signal than a star average. AI Insights reads every review and extracts structured intelligence — so you know not just how happy customers are, but why, which areas need attention, and what's changed since last month.
- Sentiment trends: track mood over time, not just stars
- Category scores: food, service, cleanliness, wait time, value, and more, scored separately
- Keyword extraction: most common positive and negative phrases surfaced automatically
- Prioritised recommendations: AI tells you what to act on first
- Alert detection: flagged when a score drops meaningfully
- Source breakdown: see how each platform's customers feel differently
Reputation score
↑ +4 vs last month
Turn your reviews into proof people can see.
Show off your reputation on your website, on social, and in AI search results.
Review display widgets
Embed a live review slider on any page of your website. Pulls from real reviews, updates automatically, and matches your brand. Install with a single script tag.
- Slider, grid, and list layouts
- Filter which reviews display (by rating, platform, keyword)
- Custom design: colours, fonts, card style
- One-click install embed code
Social share images
Turn any review into a branded social media graphic in one click. Post it on Instagram, LinkedIn, or Facebook — proof from a real customer, ready for your feed.
- Branded to your colour scheme
- Multiple layout options
- Download as PNG instantly
Search AI visibility
When a potential customer asks ChatGPT, Gemini, or Perplexity "best hotel in Amsterdam" — does your business get mentioned? Recensify tracks it, scores it, and tells you exactly what to do to improve it.
- Visibility score out of 100 across 3 AI models
- Query-by-query breakdown: where you appear, where you don't
- Competitor comparison — see who beats you and on which queries
- Prioritised action plan tied to your existing review channels
- Re-scan any time; tracks trends over time
Built for real business operations, not just solo users.
Multi-location, team access, scheduled reports, your own sending infrastructure, and a full API.
Analytics
See where customers are being sent for reviews, which platforms convert best, and how your campaigns perform over time. QR code analytics are tracked separately so print and digital are compared fairly.
Scheduled reports
Create recurring email reports — weekly summary, monthly response rate — and have them land in your inbox or your team's. Stay informed without logging in.
Notifications
Instant alerts the moment a new review or private feedback arrives. Configure separately by type — so you get notified about 1-star reviews without drowning in 5-star pings.
Multi-location
Add and manage multiple business locations under one account. Each location has its own reviews, connected platforms, campaigns, and settings — viewed together or separately.
Team & roles
Invite unlimited team members, assign roles, and control what each person can see and do. Owner controls everything; members get scoped access that matches their job.
Your own email & SMS
Connect your Gmail or Outlook so review requests come from your address, not ours. For SMS, choose from Twilio, Brevo, Telnyx, Bird, or 8 other providers — your number, your brand.
API, webhooks & AI Hub
REST API with granular token permissions. Webhooks that fire on any event for Zapier or your own stack. Plus an MCP-compatible AI Hub: plug Claude Desktop or Cursor directly into your live review data.
60+ integrations
Google, TripAdvisor, Booksy, Treatwell, Fresha, Deliveroo, Just Eat, Doctify, Healthgrades, RepairPal, and 50+ more — organised by vertical so you connect only what's relevant to your business.
See all integrations →Everything. No feature walls.
Every feature is available on every plan. You get more capacity as you grow — not more features unlocked behind a paywall.
| Feature | Starter $29/mo | Growth $49/mo | Agency $49/location |
|---|---|---|---|
| Review inbox | ✓ | ✓ | ✓ |
| AI reply drafts | ✓ | ✓ | ✓ |
| Auto-reply rules | ✓ | ✓ | ✓ |
| AI Insights | ✓ | ✓ | ✓ |
| Review request campaigns (email) | 250/mo | Unlimited | Unlimited |
| Review request campaigns (SMS) | 100/mo | Unlimited | Unlimited |
| Feedback forms | 1 form | Unlimited | Unlimited |
| QR codes | 2 | Unlimited | Unlimited |
| Review display widgets | 1 | Unlimited | Unlimited |
| Social share images | ✓ | ✓ | ✓ |
| Search AI visibility | — | ✓ | ✓ |
| Scheduled reports | — | ✓ | ✓ |
| Locations | 1 | 1 | Unlimited |
| Team members | 2 | Unlimited | Unlimited |
| Your own email/SMS sender | ✓ | ✓ | ✓ |
| API & webhooks | Read only | ✓ | ✓ |
| AI Hub (MCP) | — | ✓ | ✓ |
Every feature. 14 days free. No card needed.
Set up in under 30 minutes. Cancel from your dashboard if it's not right — no call required.
Start free trial