Respond to every customer review,
on every platform they search
before choosing a shop.
RepairPal, Google, Edmunds, Trustpilot, and Facebook. Automatic review requests when the job closes. AI reply drafts in one inbox. 14-day free trial.
14 days free. No credit card required.
Customer reviews covered
How it works for automotive
Job closes.
Review handled from there.
Automatic requests when the ticket closes. One inbox. AI-drafted replies from the floor.
Repair ticket closes. Review request goes out automatically.
When a service ticket closes, Recensify sends a review request email — typically 24 hours after vehicle pickup. Every customer gets the request.
Review lands in one inbox. AI draft is ready.
RepairPal, Edmunds, Google, Trustpilot — all in the same inbox. Recensify drafts a reply: professional, specific to automotive customer service.
Approve on your phone. Reply goes live.
Between jobs or at the end of the day. Review the draft, approve, and it publishes. No separate login for each platform. Every review gets a response.
The problem
A customer left 2 stars on RepairPal about a billing question. Six months ago. No reply.
Customers looking for an automotive shop search RepairPal, Google, and Edmunds before they call. A handful of unanswered negative reviews tell them more about how you run your shop than a hundred five-star ratings.
Customers research auto shops on RepairPal and Edmunds before Google.
RepairPal and Edmunds are the go-to sources for car owners researching shops before a visit. A strong presence on both, with consistent owner responses, signals a shop that takes customer feedback seriously. Generic review tools do not connect to either platform.
Review requests sent after the job closes get far more responses than requests sent by hand.
The window for a review request is 24 to 48 hours after pickup, when the car is running well and the experience is fresh. Manual follow-up never happens consistently. Recensify sends the request automatically the moment the job ticket closes.
The shop with 300 reviews and a reply to every one wins the search result.
Google surfaces local businesses that actively manage their reviews. Responding to reviews is a ranking signal on Google Maps. Most independent auto shops respond to fewer than 10% of their reviews. Recensify changes that number.
How it works for automotive
Job closes. Review request goes out. Draft reply is ready.
The workflow runs in the background. You stay on the floor.
Repair ticket closes. Review request goes out automatically.
When a service ticket or repair job closes, Recensify sends a review request email. Timing is configurable — typically 24 hours after vehicle pickup. Every customer gets the request, with no satisfaction screening.
Reviews from RepairPal, Google, and Edmunds land in one inbox.
New reviews from any connected platform appear in the Recensify inbox. Recensify drafts a reply for each one: professional, specific enough to feel considered, ready to send in seconds.
Review the draft. Personalise if needed. Send.
The service advisor or shop owner reviews the draft, adjusts any specifics about the job, and approves. The reply publishes to the platform. No separate login for each platform.
Built for automotive shops
What independent shops need that enterprise review tools overlook.
RepairPal and Edmunds coverage
Recensify is one of the only review management platforms with native RepairPal and Edmunds integration. Reviews from both platforms appear in your inbox alongside Google, Trustpilot, and Facebook reviews.
Closed-ticket triggers
Review requests fire automatically when a job ticket closes in your shop management system. The timing is configurable — typically 24 hours after vehicle pickup. No manual exports, no spreadsheet uploads.
Multi-location dashboard for shop groups
If you operate more than one location, Recensify's Grow and Scale plans give you a multi-location view. Review volumes, star ratings, and response rates across every shop in one dashboard.
Rating trend tracking by platform
See your rating on RepairPal, Google, and Edmunds over time. Spot trends before they become problems. Identify which platform is underperforming and where to focus review request efforts.
Pricing
One shop or a group of locations. Pricing scales with you.
Per location, per month. RepairPal, Edmunds, and all other integrations included on every plan.
All plans include a 14-day free trial. No credit card required.
Questions
What automotive shop owners ask before signing up.
Does Recensify work with RepairPal?
Yes. RepairPal is a fully supported integration. RepairPal reviews appear in your Recensify inbox alongside Google, Edmunds, and other connected platforms. Reply publishing back to RepairPal is available via the RepairPal API on supported plan tiers.
How does Recensify send review requests for automotive?
Recensify integrates with shop management systems via the BCC method. When your system sends a job completion or thank-you email to the customer, Recensify receives a copy via BCC and sends the review request after your chosen delay. No developer required — the entire setup takes under 30 minutes.
Does Recensify cover Edmunds alongside Google?
Yes. Edmunds is a supported integration. Edmunds reviews appear in your Recensify inbox. Recensify drafts a reply for each Edmunds review: professional, acknowledging, and specific to automotive customer service.
Can I manage reviews for multiple shop locations?
Yes. Recensify's Grow plan covers up to 3 locations, and Scale covers 10 or more. Each location gets its own review inbox and review request pipeline. A combined view across all locations is available on Grow and Scale plans.
Set up in 30 minutes. Connect RepairPal and Google first.
No demo. No salesperson. Start your trial and see the first AI reply draft before the trial ends.
14 days free. No credit card required.