Respond to every guest review,
on every platform
they book through.
TripAdvisor, Booking.com, Expedia, HolidayCheck, Airbnb, and Google. All in one inbox. AI draft replies in the guest's language. GDPR-compliant. 14-day free trial.
14 days free. No credit card required.
Guest reviews covered
How it works for hotels
Guest checks out.
Review handled from there.
Automatic requests after every stay. One inbox. AI-drafted replies in the guest's language.
Guest checks out. Review request goes out.
A post-stay email goes to the guest automatically after checkout. No manual trigger. Every guest gets the request — timed for when the experience is still fresh.
Review lands in one inbox. AI drafts the reply.
TripAdvisor, Booking.com, Expedia, Google — all in the same inbox. Recensify detects the review language and drafts a reply in kind: English, German, Dutch, French, and more.
Approve from front desk or phone. Reply goes live.
Review the draft, edit if you want, and approve. The reply publishes directly to the platform. Future guests see a hotel that responds.
The problem
An unanswered TripAdvisor review
is visible to the next 10,000 people
searching for your hotel.
Future guests read the reply thread before they book. A property that replies promptly signals a hotel that cares.
Reviews land in 7 different inboxes. You check 2 of them.
TripAdvisor, Booking.com, Expedia, Google, HolidayCheck — every platform has its own dashboard and notification system. Something slips through every week.
A German guest left a 3-star review in German. It's still unanswered.
HolidayCheck and Booking.com bring reviews from across Europe. Replying in the guest's own language is expected. Recensify drafts replies in the guest's language.
Your OTA score dropped 0.2 points. You didn't notice until last week.
On Booking.com, a score below 8.0 drops you out of the recommended filter. On TripAdvisor, response rate affects your ranking. Both are recoverable — neither recovers by itself.
How it works for hotels
From guest checkout to replied review in minutes.
Your workflow, not a generic one.
Guest checks out. Review request goes out.
A post-stay email goes to the guest 24 hours after checkout. Timed for when the experience is fresh. No manual send, no forgotten follow-ups.
Review lands in one inbox. AI drafts the reply.
Whether it comes in on TripAdvisor, Booking.com, or Google, it appears in the same place. Recensify detects the review language and drafts a reply in the same language: English, German, Dutch, French, Norwegian, and more.
Review the draft, approve, send.
Edit if needed. Send if not. The reply goes live on the platform. Future guests see an attentive, responsive hotel.
Built for hospitality
Features that matter for hotels specifically.
Multilingual reply drafts
Recensify detects the guest's language and drafts the reply in the same language. English, German, Dutch, French, Norwegian. Hotels serving international guests can respond in kind, not just in English.
GDPR-compliant post-stay emails
Post-stay review request emails comply with EU marketing regulations. EU data storage available. For European hotels serving EU guests, compliance is the default, not an add-on.
OTA platform coverage
TripAdvisor, Booking.com, Expedia, HolidayCheck, Airbnb, Hotels.com, Agoda, and Google. The platforms your guests use in the US, UK, Germany, Netherlands, Austria, and beyond.
Star rating trends by platform
See your rating on each OTA over time. Spot if your Booking.com score is trending down while your TripAdvisor score is stable. Identify which platform needs attention before the drop affects bookings.
Pricing
One property or several. Pricing scales with you.
Per property, per month. All OTA integrations included on every plan.
All plans include a 14-day free trial. No credit card required.
Questions
What hotel owners ask before signing up.
What if a guest leaves a complaint about something outside my control?
Recensify's AI drafts a reply that acknowledges the guest's experience without admitting liability or making promises you cannot keep. You review the draft before it goes live. For complaints about noise, weather, or location factors, the draft focuses on empathy and future improvement.
Does it reply directly on TripAdvisor and Booking.com, or do I still have to log in?
Recensify publishes the reply directly to the platform via the platform's API. You approve the reply inside Recensify and it goes live on TripAdvisor, Booking.com, or Google without you logging in separately. No tab-switching, no copy-pasting.
Is Recensify GDPR-compliant for EU guests?
Yes. Post-stay review request emails comply with EU marketing regulations, including unsubscribe handling and consent management. EU data storage is available. If you operate in Germany, Austria, Netherlands, France, or Norway, Recensify is built for your compliance context.
Can it handle reviews in German, Dutch, and French?
Yes. Recensify detects the language of each review and drafts a reply in the same language. Supported languages include English, German, Dutch, French, and Norwegian, with more being added.
Set up in 30 minutes. Connect TripAdvisor and Booking.com first.
No demo. No salesperson. Connect your platforms and send your first review request before the trial ends.
14 days free. No credit card required.